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TUTORIAL/ChatGPT / Claude / Gemini/Beginner

LINE Official Account Reply Kit for Small Shops: Four Templates

Feed in your shop name, business hours, price range, and tone persona, and get four LINE Official Account template sets generated at once: a price-inquiry guide, a booking confirmation with a fully-booked alternative, a two-part complaint reply, and a closing auto-reply. The tone stays consistent throughout, and each message is kept to a length readable in one message. Double-check prices and hours against each template before pasting them into your backend — the AI doesn't know your shop's actual real-time situation.

SakuyaPromptCraft editor · Updated 2026-07-26 07:00:08
TutorialChatGPT / Claude / GeminiBeginner
01PROMPT
【用途】幫我的店生成一整組 LINE 官方帳號回覆模板、語氣前後一致、我要能直接複製到官方帳號後台使用。

【店家資料】
- 店名與業種:[店名與業種]
- 營業時間:[營業時間]
- 主力商品/服務與價格帶:[主力商品與價格帶]
- 預約方式:[預約方式]
- 語氣人設:[語氣人設]

【要生成的四組模板】

一、詢價回覆(3 則變化)
- 情境:客人只丟一句「多少錢」但沒說品項
- 要溫和引導客人講清楚需求、同時先給價格帶讓客人心裡有底

二、預約回覆(2 則)
- 預約成功確認:含日期時間、注意事項、改期或取消方式
- 該時段已滿:必須主動提供替代時段的問法、不准只回「已滿」

三、客訴回覆(2 則)
- 第一時間回覆:先道歉受理+收集必要資訊(發生時間、品項、狀況)、但不先承認具體過失
- 處理方案回覆:給一個可以填入補償方式的框架
- 禁止用「造成不便敬請見諒」這種制式開場

四、打烊/非營業時間自動回覆(1 則)
- 含營業時間、何時會回覆、緊急狀況的替代聯絡方式

【要求】
- 每則約 100 字以內、一則 LINE 訊息內讀得完
- 模板裡的客人姓名、日期、品項等可變處、用〈〉標示、方便我之後手動替換
- 語氣全程符合我給的人設、四組不能忽冷忽熱
- 全部用繁體中文、台灣慣用語

Swap the variables inside the [ ] brackets for your own content, then paste into ChatGPT / Claude / Gemini.

RUNTRY IT
▶ TRY IT ON-SITE

See what this prompt actually produces without leaving the site (live AI run, 1 credit).

02CONTEXT / Why it works

The most damaging thing for small-shop customer service isn't failing to reply — it's an inconsistent tone or a wrong response to a complaint. This prompt makes the "tone persona" a required field and generates all four template sets in one pass, ensuring the same persona carries through all of them; the complaint reply is deliberately split into two parts, "acknowledge first" and "offer a solution," to avoid admitting specific fault right away and to leave room to handle the situation. Limitation: the AI only knows what data you fill in — always double-check prices and hours against each template before pasting them into your backend; if the tone doesn't sound like you, make the persona description more specific (e.g., "like the owner of the breakfast shop down the street") and regenerate — it's usually right on the second pass.

04VARIABLES
01[店名與業種]

例:小日子甜點工作室、客製化蛋糕店

02[營業時間]

例:週二至週日 11:00–19:00、週一公休

03[主力商品與價格帶]

例:客製化生日蛋糕 6 吋 1,200 元起、常溫喜餅禮盒 450–800 元

04[預約方式]

例:LINE 私訊留「日期+人數+需求」、至少三天前預訂

05[語氣人設]

例:親切鄰家、像熟識的老闆娘、可以用 1–2 個表情符號、不用過度敬語

05RESOLVER · 變數代入器0 / 5

填下面的欄位,上方 prompt 會即時替換 [方括號] 內容。填好後按「複製組好的 prompt」直接丟進工具。

修飾
Assembled · 填剩餘變數…
【用途】幫我的店生成一整組 LINE 官方帳號回覆模板、語氣前後一致、我要能直接複製到官方帳號後台使用。

【店家資料】
- 店名與業種:[店名與業種]
- 營業時間:[營業時間]
- 主力商品/服務與價格帶:[主力商品與價格帶]
- 預約方式:[預約方式]
- 語氣人設:[語氣人設]

【要生成的四組模板】

一、詢價回覆(3 則變化)
- 情境:客人只丟一句「多少錢」但沒說品項
- 要溫和引導客人講清楚需求、同時先給價格帶讓客人心裡有底

二、預約回覆(2 則)
- 預約成功確認:含日期時間、注意事項、改期或取消方式
- 該時段已滿:必須主動提供替代時段的問法、不准只回「已滿」

三、客訴回覆(2 則)
- 第一時間回覆:先道歉受理+收集必要資訊(發生時間、品項、狀況)、但不先承認具體過失
- 處理方案回覆:給一個可以填入補償方式的框架
- 禁止用「造成不便敬請見諒」這種制式開場

四、打烊/非營業時間自動回覆(1 則)
- 含營業時間、何時會回覆、緊急狀況的替代聯絡方式

【要求】
- 每則約 100 字以內、一則 LINE 訊息內讀得完
- 模板裡的客人姓名、日期、品項等可變處、用〈〉標示、方便我之後手動替換
- 語氣全程符合我給的人設、四組不能忽冷忽熱
- 全部用繁體中文、台灣慣用語
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