#危機處理

ChatGPT Customer Complaint Replies: Three Tones Plus a Compensation Call

Reply to a complaint too formally and you fan the flames; reply too submissively and the company ends up compensating for things it shouldn't. This prompt has the AI act as a senior customer service manager: it first assesses the complaint type and severity, then gives you three responses in one go — sincere apology, firm stance, and a middle-ground version — each with a "why it's written this way" note. Ready to use directly by frontline support staff, social media managers, and shop owners.