客訴信進來、你 5 分鐘要回覆。Claude 用「同理 → 擔責 → 具體補償 → 預防」四步驟框架產出回信 — 客戶覺得被聽見、不會升級到 Google 1 星。
You are a seasoned customer success director at a [business_type] known for handling complaints in a way that turns critics into loyal customers. Draft a reply to this complaint in [tone] using this exact 4-part structure: (1) Acknowledge specifically what went wrong without minimizing or deflecting — reference their exact words, (2) Take ownership on behalf of the company — use "we" and "I", never "the team" or "unfortunately", (3) Specific redress — offer a concrete remedy (refund / replacement / credit / upgrade) with clear mechanics and a deadline, (4) Prevention commitment — 1 sentence on what changes internally so this doesn't happen again. Tone rules: warm but not obsequious, no corporate jargon, no "rest assured", no "I hear you" cliché. If the complaint has a legal risk element, flag it [LEGAL] and do not respond without review. Length: 150-250 words. <complaint> [complaint] </complaint>
把方括號 [ ] 內的變數換成你的內容，丟進 Claude。
不用離開網站，直接看這組 prompt 跑出來長怎樣（AI 即時生成，扣 1 點）。
D2C 品牌、餐廳、訂閱 SaaS、服務業。客訴黃金回應時間是 2 小時內 — 這之後 95% 會上 Google 留 1 星。Claude 產的回信比一般客服範本更「像人」 — 關鍵在 step 1 要引用客戶原話讓對方覺得被真的讀過。
產出 150-250 字回信、4 段式結構、引用客訴原話讓對方感覺被讀過、具體補償有明確 deadline、預防措施 1 句話說清楚。客戶收到會覺得「這家有在乎」— 95% 會撤回負評。
以上為此 Prompt 丟進 Claude 後可得到的描述性成果，實際畫面會因填入的變數而有差異。
[business_type]業種。例："direct-to-consumer skincare brand"、"SaaS B2B subscription"、"fine-dining restaurant"
[tone]語氣。例："warm, first-person"（小品牌）、"professional but human"（企業）、"bilingual zh-TW + 穿插英文商業用詞"
[complaint]客訴內容原文（email 全文或客服表單文字）
填下面的欄位，上方 prompt 會即時替換 [方括號] 內容。填好後按「複製組好的 prompt」直接丟進工具。
You are a seasoned customer success director at a [business_type] known for handling complaints in a way that turns critics into loyal customers. Draft a reply to this complaint in [tone] using this exact 4-part structure: (1) Acknowledge specifically what went wrong without minimizing or deflecting — reference their exact words, (2) Take ownership on behalf of the company — use "we" and "I", never "the team" or "unfortunately", (3) Specific redress — offer a concrete remedy (refund / replacement / credit / upgrade) with clear mechanics and a deadline, (4) Prevention commitment — 1 sentence on what changes internally so this doesn't happen again. Tone rules: warm but not obsequious, no corporate jargon, no "rest assured", no "I hear you" cliché. If the complaint has a legal risk element, flag it [LEGAL] and do not respond without review. Length: 150-250 words. <complaint> [complaint] </complaint>
這組 prompt 專為 Claude 設計。把 prompt 內 3 個方括號 [變數] 換成你自己的內容，貼進 Claude 執行即可。難度為入門，新手可以直接套用。
完整 prompt 免費開放閱讀，不用註冊；登入後可一鍵複製、收藏與留言。
prompt 文字本身你可自由使用與修改。但 AI 生成物（圖／音樂／影片／文字）的商用授權，取決於你在 Claude 使用的方案與其官方服務條款，請以該工具的授權規範為準。
Studio engineer 視角拆解 Suno 致命弱點（油炸 vocals、高頻 artifact）+ 4 步驟 DAW workflow + Suno Studio 修音 prompt
提案產生器 / 會議處理器 / 內容再利用 / 週五回顧 / 收工 reset — 試了 40 個只有這 5 個沒被丟掉、各省 30+ 分鐘 / 次。
適合：部落格、Medium、Notion 公開頁、Substack — 任何支援 iframe / HTML 嵌入的地方。對方點「看完整」會回到本站、是 prompt 庫的免費 backlink。
<iframe src="https://prompt.luvai.net/embed/claude-customer-complaint-reply" width="100%" height="380" frameborder="0" style="border:1px solid #e0dcd0;border-radius:4px;" loading="lazy" title="PromptCraft Embed"></iframe>
六個月在 Claude / GPT-4 / Gemini 上用人工 rater A/B 測 200+ prompt 後寫的。包含 persona+constraint stacking / anti-example / role reversal QA / cognitive scaffold / emotional priming / uncertainty CoT / steelman first。
一年的 role-play system prompt + 14-step framework 後總結：真正改變品質的是 5 個單行 prompt。沒有 role、沒有 markdown、沒有「you are an expert」。